How quickly will I receive my order?
Your canvas prints will be completed in 2-3 days. Please allow 2-4 business days for ground shipping. Should you order a large quantity of prints it could delay the delivery slightly.
To which countries do you ship and how much does it cost?
To most countries, we charge a flat shipping rate of . This includes the shipping and handling as well as the insurance of the shipped items (regardless of quantity or size).
The shipping companies we use do have significantly higher rates for some countries, so the shipping charge is for these countries.
Please view the countries in this list *The turnaround is similar for all countries.
If I order several items in one order will I have to pay more for the shipping?
When ordering several items in a single order you will only be charged ONCE for the shipping (the shipping charge is the same as for one item).
How much does a photo print on canvas cost?
For a complete price list please
click here.
If you want to know the price for a custom size canvas, please start the order process and in the size section choose Custom Size to fill in your preferred format. The custom size price will be shown on the right side in the order summary. If you are interested in a bulk order price or you would prefer to place your order by phone, please do not hesitate to
contact us online or via telephone.
What methods of payment do you accept?
1.) Credit Card: Pay directly on our website using your credit card
2.) PayPal: Pay with your PayPal account or if you do not have an account you may still use your credit card by clicking on `Don`t have a PayPal account?` link.
We are unable to accept any other form of payment, including checks.
Which currencies do you accept?
We accept US Dollars, British Pounds, Euros, Australian Dollars and Canadian Dollars. You can choose your currency during the order process.
What is the difference between a regular print on canvas vs the other options?
Wall display: a combination of several prints together that will create an interesting composition on the wall. When ordering a wall-display, you will pay a significantly reduced rate vs if you order each canvas separately. Combine your favorite photos, but keep them on a separate canvas.
Split canvas: a single image divided among 3 or 4 canvases. You have a wide variety of options to make the most of your photo and the space you would like to decorate on your wall.
Collage: a single canvas print made of a combination of up to 20 images. This is a perfect idea if you would like to have multiple photos on the same canvas print. Choose one of our templates to create your very own photo collage.
How will my order be packaged?
We offer three shipping options:
1.) Rolled - your product will be shipped rolled in an art tube.
2.) Gallery wrap - your product will be stretched on a wooden frame. For the single panel you may choose between 0.75" or 1.5" depths for each panel. The depth of a collage is determined by the size of the canvas, while a canvas split and wall display are both 0.75" deep at all times.
3.) Framed - your order will be delivered framed (ready to hang). The different framing options can be viewed during the order process.
May I use more than one discount coupon or gift certificate when placing my order?
Only one discount code or gift certificate may be applied to each individual order. For example, if you have a 15% discount coupon code and you have a $40 gift certificate, you may apply only one (whichever is greater) to your next order. If, however, you purchase two products you may place two separate orders and apply the discount to one and the gift certificate to the other.
On the website you show the size as 16x20 inches but I would like a 20x16 inches. What should I do?
When we write 16"x20" we refer both to 16"x20" and 20"x16". If you send us a horizontal image, the item you’ll receive will be horizontal. If you send a vertical photo, it will be vertical. If you prefer your vertical photo to be horizontally or the other way round please inform us about it in the comment section during the order process.
Can I buy a gift certificate?
Yes! This is a great gift idea ! You can use our gift certificate service. The recipient will receive a beautifully designed email with a unique gift code that will enable him / her to order any of our products including Photos on Canvas, Handmade Paintings, and Oil Reproductions.
You may also choose to have a hard copy gift certificate mailed to yourself or your recipient.
Order a gift certificate
I only have hard copy photographs. What should I do?
You may send your hard copy photographs to:
PaintYourLife
PO Box 6489
McKinney
TX 75071
USA
Please add a letter with your contact details, your phone number and email address, so that we can get in touch with you after receiving the photos.
To which email address should I send my photographs?
If I send a hard copy photo by mail, can I get it back?
Yes you can. If you would like to receive your hard copy photo back, please inform us using the remarks box which you'll find while placing your order. If you have a scanner that has a high resolution setting you may also scan the photograph yourself and email it instead.
Sending photos for wall display and collage canvases
What options do I have to send my photos?
Wall Display:
You can upload the photos during the order process, email them or even send your hard copies. To clarify which photo should be used for which canvas we ask that you clearly name the photos with file names that correspond with the wall display you have selected.
Collage Canvases:
Due to the large number of images, please email the photos to us. You may name the files to clarify the order you would like them used or leave it up to our photo editors. Start with 1 for the top left image and go from left to right, top to bottom. You may modify the preview before printing, up to 3 times free of charge.
Can I make special requests for the photo editing?
During the order process you will find a comments box, where you will be able to explain what your special requests are. We can create "magic" with your original photos: we can combine figures from different photos into one image, change the background, eliminate or add figures and objects, create color images from black and white photos and even fix damaged or old photos.
How often may I ask for modifications?
We allow 3 modifications, free of charge.
For every additional modification we charge $10.
Can you combine images from more than one photograph into a single image?
Yes, we can! You can upload or send several photographs via email and have subjects from each photo placed together into a single image. Alternatively you can use our
collage canvas or
wall display to have many photos printed at the same time. Simply give us detailed instructions when placing your order, by using the comments text box.
What’s the status of my order?
To view the status of your order, please
login to your account. You will see the status in the main view of your account or in the "Your Orders" section.
Is my private information protected?
Yes it is. All the information gathered through our secure server will be used solely to process your orders. We will never sell or share your private information with any 3rd party.
What's your return policy?
My question isn't answered on this page, what should I do?
You may use our
email form to send us any questions, or try our live chat.
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