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  • Satisfied customers are what make us the premier custom art site. Our Money Back Guarantee, available within 30 days of receipt of your order, is unique to PaintYourLife. We at PaintYourLife are so confident in the abilities of our artists that we are happy to offer this no-questions-asked refund policy. All of our art work is covered under the same money back guarantee.

    Here’s what our guarantee includes:

    If the painting is lost by the courier shipping agent, we will send you a new art work at absolutely no charge to you.

    If the frame you ordered with your art work arrives damaged, we will promptly replace it with a new one.

    If your painting arrives damaged, contact us at sales@paintyourlife.com. We will either repair the damage or, if the damage cannot be fixed, we will make a new art work for you free of charge.

    You are asked to pay a 20% deposit payment when you place your order. If you are not happy after viewing the photo of the painting you can ask for modifications - we do modifications free of charge! Should you decide even after several modifications that you are not happy with the result we will of course respect your decision and you will not be asked to make a balance payment.

    Once you have received the painting and you are not satisfied with it you may return it to us in the original packaging within 30 days after receiving it to receive a 80% refund. Please return to:

    PaintYourLife
    PO Box 6489
    McKinney, TX
    75070,
    USA

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  • Photo to Custom Handmade Paintings Process:

    When you order a custom hand crafted painting, you are ordering an art work for a lifetime. When ordering your portrait painting, you will order through our site, choose your size, medium and framing options, and either upload, email or send your photo to us. After you complete your payment, our customer service team will review your photo to ensure that it is of a high enough quality. If it is not, they will contact you to discuss other options. If your photo is of a high enough quality, our graphic designers will begin working on it. This means that they may tweak the colors or optimize the image so that the portrait painters have the best possible picture to work from to create your customized painting. Once you have approved the edited image, it will be sent to one of our painters to be painted. Once the painting is completed, we will upload a picture of the painting so that you may confirm it or request any modifications. After you have approved the painting, it will be carefully packaged and sent to you using only the very best packaging materials and professional shippers.

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