When will I receive my painting?
The turnaround time is influenced by four factors:
1.) Your choice of service; regular service or express service
2.) Your choice of shipping; standard or express shipping
3.) The medium of your painting
4.) The size of your painting
Express Service* + Express Shipping**
What is express service?
Our express service allows you to move your order to the front of the Paint Your Life queue and improve your turnaround time for a 15% service charge. For the exact turnaround, please check here
Do you offer express shipping?
Yes, we do for most sizes! Express Shipping will reduce the shipping time by a few days. You can choose this service and see the exact shipping time-frames right after approving your painting. The price of Express Shipping varies from $9 - $59 (depending on the choice of framing and size of the painting).
How long does it take for modifications to be made to my painting?
Modification of artwork can take anywhere between 1 to 3 days depending on the complexity of your request(s).
Do you ship to APO, FPO, or PO Boxes?
Unfortunately, due to the size of our products we are not able to ship artwork to APO, FPO, or PO Boxes.
Do you ship globally?
Yes, we do! We ship to any destination, worldwide.
How do you protect my shipment?
The safety of your artwork is super important to us! Our shipping team will make sure that your order is safely wrapped in multiple protective layers, hard-shelled in a protective shipping box, and marked “fragile.”
How much does a painting cost?
Our paintings vary in cost depending on the size and the number of subjects in the painting.
The most delicate part of each painting is capturing the faces of each subject. These detailed features take time and skill to execute. For this reason, we need to know the number of subjects in the painting, so we can determine the complexity of the painting, and price it accordingly.
For more information about pricing, visit our price page
When do I pay for my artwork?
You will be asked to pay a 20% downpayment while placing your order. The remaining balance of 80% will be charged only after you approve the final draft of your painting.
Do you offer a payment plan?
Yes, we do! After paying the initial 20% (as a single payment), you'll be able to pay the 80% balance payment over six months using PayPal Credit.
Note: You need to be signed up on PayPal to use the PayPal Credit option.
Do you charge extra for modifications?
Nope! We offer unlimited modifications, free of charge.
What payment methods do you accept?
1.) Credit Card: Pay directly on our website using your credit card
2.) PayPal: Pay with your PayPal account or use PayPal secure checkout to pay with your credit card by clicking the Don't have a PayPal account? link on the payment page.
3.) Amazon Pay: Use your Amazon Pay account, or create one (you can also use it for many other online businesses). You can pay through Amazon Pay with your Credit Card as well.
4.) Apple Pay: Pay with your digital wallet using Apple devices.
5.) Google Pay: Pay with your digital wallet using Android devices.
*Please note that we are unable to accept any other form of payment, including checks.
Can I use 2 different cards/payment options?
Yes! You can use different payment methods for your 20% downpayment and your 80% final payment. However, please note that we can only accept a single payment method for your final payment (80% of the purchase cost).
Can I buy a Gift Card?
Absolutely! This is a popular gift idea, especially if you’re running short on time! Your gift card recipient will receive a beautifully designed email with a unique coupon code.
Order a Gift Card
Can I choose a specific artist?
Yes, you can! Simply browse our online gallery
. When you hover over any image, you will see the artist's name, with a 'more paintings' link which will allow you to see all paintings of this artist. Once you've decided on the artist you like the best, choose a painting of his / her that inspires you, hover over it and click 'I want this artist to paint my photo' button. We will pass your order to the artist you've chosen and let him/her know which painting you liked so that they can try and paint yours in a similar style.
Can I order a custom size?
Absolutely! Simply add your desired size while placing your order. Please note that your custom size can't be smaller than 8x10 inches or bigger than 48x72 inches.
What is the cost of custom sizes?
To calculate the cost of custom-sized artwork, visit this page
and apply the size you would like in the “custom-size” field. Then click “apply.”
What framing options do you offer?
We offer two standard options:
1.) Rolled - your artwork will be shipped rolled in an art tube.
2.) Framed - your artwork will be delivered framed and ready to hang.
All frames are made of solid wood.
When do I choose the frame?
You can choose your frame right after you’ve approved the final draft of your artwork. Our online frame mockup tool will generate every frame model with your finished artwork image to ease the process of frame selection for you.
How do I apply a coupon code?
You can apply your coupon code on the shopping cart page while placing your order.
Cannot upload your photo?
No worries, we've got you covered! If your photo is too "heavy" or is of a format that our website doesn't accept, you can continue placing your order and send it as an attachment directly to email@example.com. Our team will upload the photo to your order for you.
Why are the number of subjects limited for some sizes?
We want to ensure that you receive the highest-quality painting possible. In order to paint faces, our artists need at least 3x3 inches of canvas/paper to work with. Adding multiple subjects to smaller size canvases limits the room for the artist to clearly display facial details or background elements.
Why aren’t smaller sizes available?
We want to ensure that you receive the highest-quality painting possible. For faces, our artists need at least 3x3 inches on the canvas/paper to achieve the best level of detail you'll be happy with. An artwork with a canvas/paper smaller than 8x10 inches will give no room to our artists to display clear facial details or background elements.
Can I choose the background for my painting?
Yes, you can! And at no extra cost to you ;) When placing your order, you’ll have the opportunity to let us know about any changes you wish to have made to your photo including the background.
Can I change the artist I’ve chosen?
You are welcome to change or request a specific artist BEFORE the painting process has begun. However, once your painting has begun, it is not possible to change to a new artist.
What medium is best for my photo?
Great question! This is above all, a matter of personal taste. To help you decide, we suggest that you browse our oil
galleries, and get a feel for what you like best. Our most popular medium is oil, so if you are unsure what to choose, it's a safe bet :)
How does photo editing work?
Our graphic designers are fully equipped to make just about any digital enhancement to your photos that you’d like. We can enhance colors, merge several images into a single composition, cut out any unnecessary imagery in the background, and so much more! Just about any request is possible with our outstanding editing team.
*Please note that our artists will only begin working on your artwork AFTER you’ve approved the digital photo mockup. This process allows you to make sure that your vision is fully understood and implemented before moving forward to painting.
Can you combine multiple photos into a single portrait?
Yes, we can! You can upload (or email) several photographs and we can combine subjects from each photo into a single artwork. Simply give us detailed instructions when placing your order, by using the comment box.
What if my photo is damaged or not of the highest quality?
We can restore or improve almost any kind of photo! Our editing team works some serious "magic" ;) Click here
to view some examples.
If for some reason, the quality of your photo is too low to be restored, we will refund your downpayment of 20% no questions asked.
Can you restore old photos or colorize black & white photos?
If a photo requires restoration, we will do so automatically, before starting your order. If you would like to colorize a black & white photo, just mention it in the comment box during your order process.
*Please note: any details that you can share will help our editors to colorize your photo correctly (for example: "The hair should be blond and the eyes should be blue"). We will send you the colorized photo for approval before continuing. We provide this service at no extra cost to you.
Can I make any special request for the photo editing?
During your order process, you will find a comment box, where you have the opportunity to make any and all requests for the digital enhancement of your photo. Our graphic designers can perform “magic” and make just about any photo-edit that you’d like. We can adjust colors, merge several images into a single composition, change the background, add or eliminate figures and objects, and much more! Just about any request is possible with our outstanding editing team. All, at no extra cost to you.
Can I talk to the artist?
While you cannot talk directly to artists, they will receive all of your input, feedback, and modification requests via our online customer service team and our studio managers.
Will I be able to preview my portrait before receiving it?
Absolutely! You will receive a photo of the artwork as soon as our artist will finish painting. We will ask you for a final approval before shipping your order out.
Do you show all artwork on your online galleries?
No, we only display artwork in our gallery if we have received approval from our customers.
Is my private information protected?
Yes, it is. All the information gathered through our secure server is used solely to process your order. We will never sell or share your private information with any 3rd party.
What is your refund policy?
We guarantee 100% satisfaction with the final result or a full refund.
What is your return policy?