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We love hearing from you!
Do you have questions?
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For questions about your photo(s), please upload here:
رسالتك *
We'll make every effort to reply to your message within 24 hours
When will I receive my painting?

The turnaround time is influenced by five factors:
1.) Service Speed: Express or Regular
2.) Shipping Speed: Standard or Express(If available for destination)
3.) The medium of your painting
4.) The size of your painting
5.) Revision requests. We provide unlimited revisions free of charge, and your delivery time is based on the day you approve your order.

توقيت التسليم التالي يبدأ من يوم تقديم طلبك إلى يوم استلامك للوحة عند باب منزلك.
Oil, Acrylic Color Pencil, Watercolor, Pastel, Charcoal & Black pencil and Orders with Video Service
لوحات متوسطة الحجم
(20x25cm - 60x75cm)
لوحات كبيرة الحجم
(60x90cm - 120x180cm)
لوحات متوسطة الحجم
(20x25cm - 60x75cm)
لوحات كبيرة الحجم
(60x90cm - 120x180cm)
الخدمة العادية 24 يوم 26 يوم 26 يوم 27 يوم
الخدمة السريعة* 19 يوم 21 يوم 22 يوم 24 يوم
الخدمة السريعة* + الشحن السريع 13 يوم 15 يوم - -

* * الخدمة السريعة تعني بدء العمل فورًا على طلبك. يمكنك اختيار هذه الخدمة من صفحة سلة التسوق. تبلغ تكلفة هذه الخدمة 15% إضافية من إجمالي طلبك
** ** الشحن السريع سيسرّع عملية الشحن ببضعة أيام. لست مضطرًا لاختيار هذه الخدمة في وقت تقديم طلبك، حيث يمكنك اختيارها مقابل $19 - $79 مباشرة بعد الموافقة على لوحتك

توقيت التسليم التالي يبدأ من يوم تقديم طلبك إلى يوم استلامك للوحة عند باب منزلك.
Oil, Acrylic
لوحات متوسطة الحجم
(20x25cm - 60x75cm)
الخدمة العادية
24 يوم
الخدمة السريعة*
19 يوم
الخدمة السريعة* + الشحن السريع
13 يوم
لوحات كبيرة الحجم
(60x90cm - 120x180cm)
الخدمة العادية
26 يوم
الخدمة السريعة*
21 يوم
الخدمة السريعة* + الشحن السريع
15 يوم
Color Pencil, Watercolor, Pastel, Charcoal & Black pencil and Orders with Video Service
لوحات متوسطة الحجم
(20x25cm - 60x75cm)
الخدمة العادية
26 يوم
الخدمة السريعة*
22 يوم
لوحات كبيرة الحجم
(60x90cm - 120x180cm)
الخدمة العادية
27 يوم
الخدمة السريعة*
24 يوم

* * الخدمة السريعة تعني بدء العمل فورًا على طلبك. يمكنك اختيار هذه الخدمة من صفحة سلة التسوق. تبلغ تكلفة هذه الخدمة 15% إضافية من إجمالي طلبك
** ** الشحن السريع سيسرّع عملية الشحن ببضعة أيام. لست مضطرًا لاختيار هذه الخدمة في وقت تقديم طلبك، حيث يمكنك اختيارها مقابل $19 - $79 مباشرة بعد الموافقة على لوحتك

What is express service and express shipping?
Our express service allows you to move your order to the front of the Paint Your Life queue and improve your turnaround time for a 15% service charge. Express Shipping shortens the shipping turnaround by a few days. You can choose this service and see the exact shipping time-frames right after approving your painting. The price of Express Shipping varies from $19 - $69 (depending on the choice of framing and size of the painting). For the exact turnaround, please check here.
How long does it take for modifications to be made to my painting?
Modification of artwork can take anywhere between 1 to 3 days depending on the complexity of your request(s).
Do you ship to APO, FPO, or PO Boxes?
Unfortunately, due to the size of our products we are not able to ship artwork to APO, FPO, or PO Boxes.
Do you ship globally?
Yes, we do! We ship to any destination, worldwide.
How do you protect my shipment?
The safety of your artwork is super important to us! Our shipping team will make sure that your order is safely wrapped in multiple protective layers, hard-shelled in a protective shipping box, and marked “fragile.”
How much does a painting cost?
Our paintings vary in cost depending on the size and the number of subjects in the painting.

The most delicate part of each painting is capturing the faces of each subject. These detailed features take time and skill to execute. For this reason, we need to know the number of subjects in the painting, so we can determine the complexity of the painting, and price it accordingly.

For more information about pricing, visit our price page .
When do I pay for my artwork?
You will be asked to pay a 20% downpayment while placing your order. The remaining balance of 80% will be charged only after you approve the final draft of your painting.
Do you offer a payment plan?
We offer 4 payment plans (installments). First is Affirm, which is available for purchases starting at $150 (only for US customers). You can choose it as a source of your payment at the checkout. The procedure is quite simple: The payments are split into 4 interest-free installments paid bi-weekly. For more information regarding Affirm, you can follow the link: https://www.affirm.com/how-it-works A similar option would be Pay in 4 (only for US customers), which offers splitting the amount into 4 interest-free payments via PayPal. This installment plan is for purchases between $30-$600 and only the first payment is covered upfront, just like Zip. You can read more about Pay in 4 here: https://www.paypal.com/us/for-you/pay-in-4. We also offer PayPal Credit (only for US customers) which is available for any payment above $99 and is interest-free if paid in full within 6 months. When your painting is finished and confirmed, you will be asked to cover the remaining balance. Before doing so, however, you should apply for PayPal Credit by answering a few quick questions. If your application gets approved, you can choose PayPal Credit as the payment source on our checkout page and complete the final balance in installments. You can acquire additional information and apply for the credit line here: https://www.paypal.com/us/webapps/mpp/paypal-credit. Another option we offer is Klarna (only for US & UK customers). Klarna offers 3 options to split the amount. First would be 4 bi-weekly, interest free, payments, similar to Zip. They also offer an option to finance your purchase and pay over 6-36 months. And lastly, they also offer a buy now, pay later option, which gives you the ability to finalize the purchase and pay 30 days later. For more information regarding Klarna, you can follow the link: https://www.klarna.com/us/what-is-klarna/. By the way, you won't have to finish paying off the installment, in order to have the painting shipped!
Do you charge extra for modifications?
Nope! We offer unlimited modifications, free of charge.
What payment methods do you accept?

1.) Credit Card: Pay directly on our website using your credit card

2.) PayPal: Pay with your PayPal account or use PayPal secure checkout to pay with your credit card by clicking the Don't have a PayPal account? link on the payment page.

3.) Google Pay: Pay with your digital wallet using Android devices.

*Please note that we are unable to accept any other form of payment, including checks.
Can I use 2 different cards/payment options?
Yes! You can use different payment methods for your 20% downpayment and your 80% final payment. However, please note that we can only accept a single payment method for your final payment (80% of the purchase cost).
Can I buy a Gift Card?
Absolutely! This is a popular gift idea, especially if you’re running short on time! Your gift card recipient will receive a beautifully designed email with a unique coupon code.

Order a Gift Card

What is the video service?
We will shoot a video of the artist painting your portrait from the beginning to the end and then, we'll edit it into a 2-minute time-lapse video which will be sent to you via email.
Can I order a custom size? What is the price?
Absolutely! Simply add your desired size while placing your order. Please note that your custom size can't be smaller than 8x10 inches or bigger than 36x48". To calculate the cost of custom-sized artwork, visit this page and apply the size you would like in the “custom-size” field. Then click “apply.”
What framing options do you offer?
We offer two standard options:
1.) Rolled - your artwork will be shipped rolled in an art tube.
2.) Gallery wrap - Your artwork will be streched on the canvas and ready to be shipped.
3.) Framed - your artwork will be delivered framed and ready to hang.

How do I apply a coupon code?
You can apply your coupon code on the shopping cart page while placing your order.
Cannot upload your photo?
No worries, we've got you covered! If your photo is too "heavy" or is of a format that our website doesn't accept, you can continue placing your order and send it as an attachment directly to team@paintyourlife.com. Our team will upload the photo to your order for you.
Why are the number of subjects limited for some sizes?
We want to ensure that you receive the highest-quality painting possible. For faces, our artists need at least 3x3 inches on the canvas/paper to achieve the best level of detail you'll be happy with. An artwork with a canvas/paper smaller than 8x10 inches will give no room to our artists to display clear facial details or background elements.
Can I choose the background for my painting?
Yes, you can! And at no extra cost to you ;) When placing your order, you’ll have the opportunity to let us know about any changes you wish to have made to your photo including the background.
What medium is best for my photo?
Great question! This is above all, a matter of personal taste. To help you decide, we suggest that you browse our oil, charcoal,pastel, watercolor, pencil and acrylic galleries, and get a feel for what you like best. Our most popular medium is oil, so if you are unsure what to choose, it's a safe bet :)
How does photo editing work?
Our graphic designers are fully equipped to make just about any digital enhancement to your photos that you’d like. We can enhance colors, merge several images into a single composition, cut out any unnecessary imagery in the background, and so much more! Just about any request is possible with our outstanding editing team.
*Please note that our artists will only begin working on your artwork AFTER you’ve approved the digital photo mockup. This process allows you to make sure that your vision is fully understood and implemented before moving forward to painting.
Can you combine multiple photos into a single portrait?
Yes, we can! You can upload (or email) several photographs and we can combine subjects from each photo into a single artwork. Simply give us detailed instructions when placing your order, by using the comment box.
What if my photo is damaged or not of the highest quality?
We can restore or improve almost any kind of photo! Our editing team works some serious "magic" ;) Click here to view some examples.
If for some reason, the quality of your photo is too low to be restored, we will refund your downpayment of 20% no questions asked.
Can you restore old photos or colorize black & white photos?
If a photo requires restoration, we will do so automatically, before starting your order. If you would like to colorize a black & white photo, just mention it in the comment box during your order process.

*Please note: any details that you can share will help our editors to colorize your photo correctly (for example: "The hair should be blond and the eyes should be blue"). We will send you the colorized photo for approval before continuing. We provide this service at no extra cost to you.
Can I make any special request for the photo editing?
During your order process, you will find a comment box, where you have the opportunity to make any and all requests for the digital enhancement of your photo. Our graphic designers can perform “magic” and make just about any photo-edit that you’d like. We can adjust colors, merge several images into a single composition, change the background, add or eliminate figures and objects, and much more! Just about any request is possible with our outstanding editing team. All, at no extra cost to you.
How can I log in?
To log in, please follow this link
Can I talk to the artist?
While you cannot talk directly to artists, they will receive all of your input, feedback, and modification requests via our online customer service team and our studio managers.
Do you show all artwork on your online galleries?
No, we only display artwork in our gallery if we have received approval from our customers.
Is my private information protected?
Yes, it is. All the information gathered through our secure server is used solely to process your order. We will never sell your private information with any 3rd party.
What is your refund policy?
Estimate prices of the Products are shown on the Site and may vary when you place an order depending on the availability of a chosen artist and place of delivery. You will be asked to confirm the full order price at the time your order is accepted by us. The price of the Product does not include expedited shipping, express service, framing of the painting, photo compilation, video of how your painting was created or other costs or additional services we may provide. To place an order, you will need to pay an advance of 20% of a full order price. We will further contact you via the email you indicated when placing an order to obtain your approval of the online proofing of your painting. Upon your approval, you will be requested to complete the order and to make a final payment, including charges that may be calculated in addition to the price of the Products depending on the shipment option and additional services you may have requested or, at your sole discretion, any additional amount you would like an artist to receive as a reward for his/her work. It is your responsibility to make sure that a valid e-mail address for contacting you is submitted to us, as we might be unable to complete the order without additional information or confirmations to be provided by you after placing the order. You have a right to request a refund of 20% prepayment within 60 (sixty) days from the moment you placed the order. If you fail to do so, 20% payment made when placing the order will not be refundable. We reserve the right, to refuse or cancel Your order, in whole or in part, without liability to You, at any time at Our sole and exclusive discretion, including without limitation for reasons relating to or originating in errors, public interest and/or Company’s values and standards. You can only pay for Products using a debit card or credit card or other payment method via the third party payment service provider that we make available for you to use via our Site. Payment for the Products and all applicable delivery charges are due in US Dollars or other currency option we expressly state in our Site to be acceptable by us. Any currency conversions shall be carried out by your own bank at your cost.
What is your return policy?
Paint Your Life provides 100% money-back and satisfaction guarantee. Satisfied customers are what make us the premier custom art site. Our Money Back Guarantee, available within 30 days of receipt of your order, is unique to PaintYourLife. Lost Painting Guarantee If the painting is lost by the courier shipping agent, we will send you a new art work at absolutely no charge to you. Frame Damage If the frame you ordered with your artwork arrives damaged, we will promptly reimburse the frame price or replace it with a new one. Artwork Damage If your painting arrives damaged, please reach out to us by filling this contact form. We will either repair the damage or, if the damage cannot be fixed, we will make a new artwork for you free of charge. Modifications If you are not happy after viewing the photo of the painting you can ask for modifications - we do modifications free of charge! Should you decide even after several modifications that you are not happy with the result we will of course respect your decision. 100% Satisfaction Once you have received the painting and you are not satisfied with it you may return it to us in the original packaging within 30 days after receiving it to receive a full refund. Please get in touch with us for a return address.