Turnaround / Shipping

  • When will I receive my painting?

    The turnaround time is influenced by three factors:
    1.) Your choice of shipping; standard service or express service
    2.) The medium of your painting
    3.) The size of your painting

    The following table shows the turnaround times from the day you place your order to the day it is received at your door.
    Medium Size Portraits (Oil & Acrylic) (8"x10" - 20"x24")
    Regular Service 23 days
    Express Service* 18 days
    Express Service* + Express Shipping** 15 days
    Big Size Portraits (Oil & Acrylic) (24"x36" - 48"x72")
    Regular Service 27 days
    Express Service* 21 days
    Express Service* + Express Shipping** 19 days
    Charcoal, Pencil, Pastel & Watercolor
    Regular Service 26 days
    Express Service* 22 days
    Express Service* + Express Shipping** 0 days

    * Express service means that we start working on your order immediately. You can choose it when you are at the shopping cart page. This service costs an additional 15%.
    ** Express shipping will make the shipping a few days shorter. You don't need to decide when you place your order. Right after approving your painting, you'll be able to choose it for an extra $9 - $59 (depending on choice of framing and size of painting)

  • What is express service?

    Our express service allows you to move your order to the front of the Paint Your Life queue and improve your turnaround time for a 15% service charge. For the exact turnaround, please check here.

  • Do you offer express shipping?

    Yes, we do for most sizes! Express Shipping will reduce the shipping time by a few days. You can choose this service and see the exact shipping time-frames right after approving your painting. The price of Express Shipping varies from $9 - $59 (depending on the choice of framing and size of the painting).

  • How long does it take for modifications to be made to my painting?

    Modification of artwork can take anywhere between five and 48 hrs, or possibly more, depending on the complexity of your request(s).

  • Do you ship to APO, FPO, or PO Boxes?

    Unfortunately, due to the size of our products we are not able to ship artwork to APO, FPO, or PO Boxes.

  • Do you ship globally?

    Yes, we do! We ship to any destination, worldwide.

  • How do you protect my shipment?

    The safety of your artwork is super important to us! Our shipping team will make sure that your order is safely wrapped in multiple protective layers, hard-shelled in a protective shipping box, and marked “fragile.”

Prices and Payments

  • How much does a painting cost?

    Our paintings vary in cost depending on the size and the number of subjects in the painting.

    The most delicate part of each painting is capturing the faces of each subject. These detailed features take time and skill to execute. For this reason, we need to know the number of subjects in the painting, so we can determine the complexity of the painting, and price it accordingly.

    For more information about pricing, visit our price page .

  • When do I pay for my artwork?

    You will be asked to pay a 20% downpayment while placing your order. The remaining balance of 80% will be charged only after you approve the final draft of your painting.

  • Do you offer a payment plan?

    Yes, we do! After paying the initial 20% (as a single payment), you'll be able to pay the 80% balance payment over six months using PayPal Credit.

    Note: You need to be signed up on PayPal to use the PayPal Credit option.

  • Do you charge extra for modifications?

    Nope! We offer unlimited modifications, free of charge.

  • What payment methods do you accept?

    1.) Credit Card: Pay directly on our website using your credit card

    2.) PayPal: Pay with your PayPal account or use PayPal secure checkout to pay with your credit card by clicking the Don't have a PayPal account? link.

    3.) AAmazon Pay: Use your Amazon Pay account, or create one (you can also use it for many other online businesses). You can pay through Amazon Pay with your Credit Card as well.

    4.) Apple Pay: Pay with your digital wallet using Apple devices.

    5.) Google Pay: Pay with your digital wallet using Android devices.

    *Please note that we are unable to accept any other form of payment, including checks.

  • Can I use 2 different cards/payment options?

    Yes! You can use different payment methods for your (20%) downpayment and your 80% final payment. However, please note that we can only accept a single payment method for your final payment (80% of the purchase cost).

  • Can I buy a Gift Card?

    Absolutely! This is a popular gift idea, especially if you’re running short on time! Your gift card recipient will receive a beautifully designed email with a unique coupon code.

    Order a Gift Card


  • Can I choose a specific artist?

    Yes, you can! Simply browse our online gallery. When you hover over any image, you will see the artist's name, with a 'more paintings' link which will allow you to see all paintings of this artist. Once you've decided on the artist you like the best, choose a painting of his / her that inspires you, hover over it and click 'I want this artist to paint my photo' button. We will pass your order to the artist you've chosen and let him/her know which painting you liked so that they can try and paint yours in a similar style.

  • Can I order a custom size?

    Absolutely! Simply add your desired size while placing your order. Please note that your custom size can't be smaller than 8x10 inches or bigger than 48x72 inches.

  • What is the cost for custom sizes?

    To calculate the cost of custom-sized artwork, visit this page and apply the size you would like in the “custom-size” field. Then click “apply.”

  • What framing options do you offer?

    We offer two standard options:
    1.) Rolled - your artwork will be shipped rolled in an art tube.
    2.) Framed - your artwork will be delivered framed and ready to hang.

    All frames are made of solid wood.

    All frames are made of solid wood
    frame Rolled
    2-1/8" Silver Legacy Rustic
    Zoom Frame
    2-1/4" Black & Gold Reverse
    Zoom Frame
    2" Mat black scoop
    Zoom Frame
    1-3/4" Light Brown Pine
    Zoom Frame
    5/8" Matte Black Soho Float Only Oil & Acrylic
    Zoom Frame
    3.25" Satin Black With Mat Board
    Zoom Frame
    11/16" Rustique Dark Grey Float Only Oil & Acrylic
    Zoom Frame
    1-1/2" Sherwood Espresso
    Zoom Frame
    3/8" White Float Frame Only Oil & Acrylic
    Zoom Frame
    2" Black w. Red Rub
    Zoom Frame
    1-3/4" Satin Black
    Zoom Frame
    3" Owl Brown Barnwood
    Zoom Frame
    1-1/2" Country Marshmallow White
    Zoom Frame
    2" Walnut Scoop
    Zoom Frame
    3/8" Silver Float Frame Only Oil & Acrylic
    Zoom Frame
    1-1/4" Silver Leaf
    Zoom Frame
    1" Ivory Ferro
    Zoom Frame
  • When do I choose the frame?

    You can choose your frame right after you’ve approved the final draft of your artwork. Our online frame mockup tool will generate every frame model with your finished artwork image to ease the process of frame selection for you.

  • How do I apply a coupon code?

    You can apply your coupon code on the shopping cart page while placing your order.

  • Cannot upload your photo?

    No worries, we've got you covered! If your photo is too "heavy" or is of a format that our website doesn't accept, you can continue placing your order and send it as an attachment directly to Our team will upload the photo to your order for you.

  • Why are the number of subjects limited for some sizes?

    We want to ensure that you receive the highest-quality painting possible. In order to paint faces, our artists need at least 3x3 inches of canvas/paper to work with. Adding multiple subjects to smaller size canvases limits the room for the artist to clearly display facial details or background elements.

  • Why aren’t smaller sizes available?

    We want to ensure that you receive the highest-quality painting possible. For faces, our artists need at least 3x3 inches on the canvas/paper to achieve the best level of detail you'll be happy with. An artwork with a canvas/paper smaller than 8x10 inches will give no room to our artists to display clear facial details or background elements.

  • Can I choose the background for my painting?

    Yes, you can! And at no extra cost to you ;) When placing your order, you’ll have the opportunity to let us know about any changes you wish to have made to your photo including the background.

  • Can I change the artist I’ve chosen?

    You are welcome to change or request a specific artist BEFORE the painting process has begun. However, once your painting has begun, it is not possible to change to a new artist.

  • What medium is best for my photo?

    Great question! This is above all, a matter of personal taste. To help you decide, we suggest that you browse our oil, charcoal, watercolor, pencil and acrylic galleries, and get a feel for what you like best. Our most popular medium is oil, so if you are unsure what to choose, it's a safe bet :)

    Black Pencil
    Color Pencil
    Characteristics: Oil is the most popular medium and is the most vivid reflection of photos. All styles and techniques are available to the artist who paints in oil, where most other mediums are limited in their stylistic ranges. An oil painting is a natural heirloom you will be proud to have in the family for generations.

    Material & Framing: Oil is painted on canvas and doesn't require a protective glass.

    Works best for: Whatever photo you choose, Oil will be a good fit. If you are unsure what medium to choose, Oil will be a safe choice.
    Characteristics: Artistic simpleness with black and white. While charcoals grant the lively drama of any black-and-white medium, they are usually far more high-contrast than pencil drawings. In fact, contrast is the very nature of charcoals. The darker blacks obtainable from charcoals give a certain drama that would be more subtle in other mediums. If you love black and white pictures, and seek to make a powerful statement, consider charcoals as your medium.

    Material & Framing: Painted on paper and requires a protective glass when framed.

    Works best for: If your photo is an outdoor / landscape picture, or if you'd like the background to be painted in detail, consider other mediums. As you can see here those beautiful portraits are focused on the subject of the painting, with hardly any background painted. Also, if you are short in time, Charcoal / Pencil are good choices since they don't require several layers and don't need to dry and therefore allow a faster turnaround
    Characteristics: Pencils can go from very light to very deep in hue and depth. The fine lines of a sharpened pencil are nearly impossible to duplicate with a brush, and completely unavailable for pastels or charcoal. Shading with pencils is one of the nicest characteristics this medium provides.

    Material & Framing: Painted on paper and requires a protective glass when framed.

    Works best for: Pencil portraits are usually ordered in small sizes, and are a prefect fit for a fairly small room / wall.
    Characteristics: Watercolor is a very distinctive kind of painting medium. The transparent watercolor distinguishes your painting from all other mediums. The magic of color mixed with water gives the painting a soft, rustic, antique feeling.

    Material & Framing: Painted on paper and requires a protective glass when framed.

    Works best for: Watercolor works very well for houses and outdoor / landscape.
    Characteristics: Pastel is a very dry medium, and therefore may appear somewhat flatter than other mediums. Nevertheless, it possesses its own undeniable charm.

    Material & Framing: Painted on paper and requires a protective glass when framed.

    Works best for: Choose pastel for making portraits of both people and pets, because the results are high in texture and visual interest.
    Characteristics: Before you decide between oil and acrylic mediums, you should know that they often appear identical. The main advantages of choosing acrylics over oils are that they can sometimes appear somewhat more saturated in color. Acrylic is more vibrant than oil, therefore, some will prefer Acrylic as the medium for a landscape painting.

    Material & Framing: Acrylic is painted on canvas and doesn't require a protective glass.

    Works best for: Like oils, acrylics work well for just about any photo.

Photo Editing

  • How does photo editing work?

    Our graphic designers are fully equipped to make just about any digital enhancement to your photos that you’d like. We can enhance colors, merge several images into a single composition, cut out any unnecessary imagery in the background, and so much more! Just about any request is possible with our outstanding editing team.
    *Please note that our artists will only begin working on your artwork AFTER you’ve approved the digital photo mockup. This process allows you to make sure that your vision is fully understood and implemented before moving forward to painting.

  • Can you combine multiple photos into a single portrait?

    Yes, we can! You can upload (or email) several photographs and we can combine subjects from each photo into a single artwork. Simply give us detailed instructions when placing your order, by using the comment box.

  • What if my photo is damaged or not of the highest quality?

    We can restore or improve almost any kind of photo! Our editing team works some serious "magic" ;) If for some reason, the quality of your photo is too low to be restored, we will refund your downpayment of 20% no questions asked.

  • Can you restore old photos or colorize black & white photos?

    If a photo requires restoration, we will do so automatically, before starting your order. If you would like to colorize a black & white photo, just mention it in the comment box during your order process.

    *Please note: any details that you can share will help our editors to colorize your photo correctly (for example: "The hair should be blond and the eyes should be blue"). We will send you the colorized photo for approval before continuing. We provide this service at no extra cost to you.

  • Can I make any special request for the photo editing?

    During your order process, you will find a comment box, where you have the opportunity to make any and all requests for the digital enhancement of your photo. Our graphic designers can perform “magic” and make just about any photo-edit that you’d like. We can adjust colors, merge several images into a single composition, change the background, add or eliminate figures and objects, and much more! Just about any request is possible with our outstanding editing team. All, at no extra cost to you.

General Questions

  • How can I log in?

    To log in, please follow this link

  • Can I talk to the artist?

    While you cannot talk directly to artists, they will receive all of your input, feedback, and modification requests via our online customer service team and our studio managers.

  • Do you show all artwork on your online galleries?

    No, we only display artwork in our gallery if we have received approval from our customers.

  • Is my private information protected?

    Yes, it is. All the information gathered through our secure server is used solely to process your order. We will never sell or share your private information with any 3rd party.

  • What is your refund policy?

    We guarantee 100% satisfaction with the final result or a full refund.

  • What's your return policy?

    Click here to review our return policy.